Help & FAQs

1. How do I place an order?

To place an order, simply browse our website and add your desired items to the shopping cart. Once you're ready to complete your purchase, click on the cart icon and follow the checkout process. Make sure to provide accurate shipping and payment information.

2. What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

3. What is your shipping policy?

We offer fast and reliable shipping options. Shipping costs and delivery times may vary depending on your location. You can find detailed information about our shipping policy here.

4. Do you offer international shipping?

Yes, we offer international shipping to many countries. During checkout, you can select your country, and shipping options and costs will be displayed.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email (or SMS/text if you sign up.) You can use this number to track the status of your package on our website or the carrier's website.

6. What is your return policy?

We want you to be satisfied with your purchase. If you're not completely happy with your order, you can return it within 30 days of receiving it. For more details, please read our return policy here.

7. How do I contact customer support?

You can reach our customer support team through the Contact Us page on our website. We're also available via email at support@cityhighapparel.com. We will respond within 1 business day and look forward to hearing from you! 

8. Are your products ethically sourced and eco-friendly?

We take pride in offering ethically sourced and eco-friendly products. Our partners and suppliers are members of the Worldwide Responsible Accredited Production (WRAP), demonstrating their commitment to internationally-accepted workplace standards. You can learn more here.

9. How does City High Apparel give back?

We are proud to invest in the mental health of kids! We give back five percent of your purchase to help support children and families impacted by grief and addiction through our giving partner, Eluna Network. They offer free childhood bereavement and addiction prevention camps in 46 cities across the U.S. and Canada. Their innovative camps help kids build knowledge, coping skills, and confidence, while providing an opportunity to connect with others like them. You can learn more here. 

10. Do you offer discounts or promotions?

Yes, we frequently run promotions and offer discounts to our customers. Be sure to subscribe to our newsletter and follow us on social media to stay updated on our latest offers.

11. Can I change or cancel my order after it's been placed?

Due to the customized nature of our products, we cannot allow for changes or cancellations to orders that have already been placed. Please review your order thoroughly before completing it and use our Size Guide to ensure proper fit. 

Still need help? We're here! Contact Us.